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Vision and Strategic Plan

Vision and Strategic Plan

Our Vision

University Technology Services will provide expertise and counsel for information technology initiatives that inspire and inform education, research, and service. University Technology Services staff members are valued partners with the campus community. We are inspired by asking: What is the most we can do to help students achieve their educational goals?

Our Mission

The mission of University Technology Services is to provide, assist with the selection of, and support the ongoing operation of, technically current and reliable information technology resources for students, faculty, and staff.
University Technology Services implements solutions that are innovative, integrative, and supportive to evolving university goals. University Technology Services provides information technology resources to enhance, support, and foster teaching, learning, research, administration, service, communications, and outreach. We will accomplish our mission by:
  • Creating and maintaining partnerships, and seeking input from advisory groups through an inclusive Governance structure. University Technology Services provides leadership through influence and value-added counsel, working through the Governance structure.
  • Planning and providing state-of-the-art, high-performance networks, systems, and applications that are constantly evolving to next-generation solutions.
  • Planning and implementing changes to avoid service disruptions for the educational community, maintaining an “always on” environment.  We will encourage others using providing technology services to maintain operations with respect to university reliability standards.
  • Providing expertise in the development, requirements evaluation, selection, adoption, and use of information technology resources, systems, architectures, and standards.  We will assist others with full project and resource analysis.
  • Recognizing that our environment consists of devices, systems, applications, data, and people, all in motion on different orbit paths, in a solar system of information technology.
  • Building and maintaining technical infrastructures and environments that emphasize innovation, mobility, agility, technical currency, accessibility, best practices, scalability, and adequate capacity.
  • Maintaining a trustworthy environment by emphasizing security, recovery, availability, reliability, and risk management.
  • Seeking efficiency and sound financial stewardship through consolidation, virtualization, right-sourcing, and life-cycle planning.
  • Maintaining a high-quality, technically skilled, trustworthy, client-focused, enthusiastic, flexible, and diverse information technology organization and culture that provides professional fulfillment, professional development, and growth for its employees and opportunities for student employees.
  • Supporting Oakland University values, goals, strategic initiatives, policies, and procedures, and demonstrating a strong awareness of the community.

Game Changers and Change Drivers

Several factors are changing how we work and how we approach information technology. Our planning and work effort for information technology must consider game changers:
  • Mobility: Students, faculty, staff, devices, software, and data are all in motion, in different orbits, using services and providing connections that add value in a mobile moment.
  • Device proliferation: A high volume of devices and sensors are presented in the Internet of Things, joining standard computers, cell phones, and any device that is handy in requiring a network connection.
  • High density wireless networks: High-density enterprise, administrative, and business quality wireless networks are required as the first-choice network.  Wired networks for client access are second-choice.
  • Scalability is an important driver affecting many areas of planning, including storage capacity for big data and video.
  • Support for research: Supporting the mission to increase the university’s research profile.
  • Software proliferation: Increasing software variety leading to an explosion of software purchases in a variety of flavors, including on-premise install, subscription-based service, and apps.  License choices vary, including open source and subscription models.   
  • Software Defined Data Center is changing the landscape of traditional installed servers.
  • Cloud computing: Choosing storage, computing, and applications in the cloud when it makes functional, financial, and security sense.
  • Legacy systems:  Removing aging systems is becoming increasingly difficult; we find that we are adding and overlaying functions without clear exit pathways.
  • Greater skill diversity: The solution variety translates to skill variety.  Older technical skills and new technical skills are needed to maintain a complex environment.  Contract and vendor management with a strong understanding of the underlying technology is needed.
  • Increasing mandates: Government and regulatory agency compliance, particularly for tracking student success and data security initiatives, are significant drivers.  Security in all technology areas is critical.
  • Analytics: To respond to increasing pressure to demonstrate results, in education and all endeavors, we need to understand our environments through data analysis. We need to use university data to inform our decisions and to forecast our future.
  • Importance of relationships: Our relationships with future students, current students, and alumni require that we implement tools and solutions to best maintain personal connections.
  • Efficiency: Accomplishing goals with attention to scalability, energy utilization, and space.  

Strategic Plan

Our Strategic Plan for Information Technology at Oakland University is posted and available for comment. Please send comments to the CIO, Theresa Rowe, at

Annual Goals

Our projects align with the Oakland University strategic planning process, Board of Trustees approved projects, and the Strategic Plan for Information Technology at Oakland University.  Our story is one of adding value to the Oakland University information technology environment.  Our goals are available for review: 2015-2016 Goals. Please send comments or questions to the Chief Information Officer, Theresa Rowe

Annual Report

The University Technology Services Annual Report is posted for your review:

 Annual Report 2015

Your comments and feedback are appreciated.  PowerPoint or direct links available on request to

Our prior 2014 Annual Report is available in PDF or Microsoft Power Point formats: 2014 Annual Report PDF or 2014 Annual Report PowerPoint .  


Message from the Chief Information Officer

How can information technology resources be best implemented and utilized at our university?  We would like to hear from you; please email Theresa Rowe at Theresa Rowe, Chief Information Officer, University Technology Services.

Core Competencies

UTS information technology professionals will have a knowledge mix that includes five orientations: technology, service, change, communication, and strategic thinking. This is based on value orientations that lead to success: "technology orientation, a service orientation, a strategic orientation, and a change orientation." (M. J. Earl & P. D. Vivian 1999).


May 2016