Helpdesk Assistance 

Helpdesk Team

The Helpdesk team - Fred Glendenning, Dawn Gorris and Fred Haydon - provides computer hardware, software and audio-visual support for OUWB medical students, faculty and staff members. The team is located in the Center for Medical Student Services at Suite 216 O’Dowd Hall. Helpdesk support requests are submitted via the medhelp ticket system. If there is an immediate support need, a phone call to the helpdesk can be made. 

For audio visual support requests, a ticket should be submitted at least one week prior to the event to ensure coverage.

Submit a ticket

medhelp.oakland.edu  make applicable selections

medhelp@oakland.edu – send email

(248) 370-3695 – immediate request for support

Student Printing

OUWB student printing is available in both the student lounge in O’Dowd Hall and in the Medical School Library.

Helpful Links - Students/Staff

Register your device for Oakland University Wi-Fi connectivity - must be on campus

  • Select the Grizznet Wi-Fi network
  • Open a web browser and visit: netreg.oakland.edu
  • Read and agree to Oakland University policy
  • Make the appropriate selection for students, faculty and staff
  • Use Oakland University assigned NetID and password for credentials
  • Must be renewed annually

Reset your NetID password: Open a web browser and visit netid.oakland.edu 

Computer Virus Prevention Tips: Open a browser and visit: oakland.edu/helpdesk/virus 

Request Support

To request IT support, please use one of the following three options. For audio visual support requests, a ticket should be submitted at least one week prior to the event to ensure coverage.

Submit a ticket:

                        medhelp.oakland.edu – make applicable selections

                        medhelp@oakland.edu – send email

                        (248) 370-3695 – immediate request for support

Meet the Helpdesk Team

If there is an immediate need to contact the team, place a phone call to (248) 370-3695. 

Fred GlendenningFred Glendenning
Helpdesk Technician

Fred Glendenning serves as a Helpdesk Technician for Oakland University William Beaumont School of Medicine. He has been at OUWB since December 2017. Fred comes to us with more than eight years of experience in the IT field. His experience includes computer diagnostics and repair, computer software/hardware troubleshooting and repair, server maintenance and repair. Fred also worked in the cell phone repair industry, where he discovered his love for working on electronics, which led him to computer diagnostics and repair. He is continuing his education at Oakland University in cyber security engineering.

Dawn Gorris
Helpdesk Technician


Dawn Gorris serves as a Helpdesk Technician for Oakland University William Beaumont School of Medicine. Dawn came to OU after providing technical support in a K-12 educational environment for ten years. Her experience includes computer hardware and peripheral support, webpage design and maintenance and application support and training. Prior to that Dawn worked as a data processing manager and technical support liaison for Electronic Data Systems and a data processing clerk for Ford Motor Company.

Fred Haydon
Helpdesk Technician

fred-haydon
Fred Haydon serves as the Helpdesk Technician for Oakland University William Beaumont School of Medicine. A Michigan native, Fred is a graduate of Eastern Michigan University where he earned his Bachelor of Science degree in Communication Technology. Fred comes to OU with 15 years experience as a Data Specialist, Helpdesk Technician and a Macintosh Workstation Manager.

Emmanuel Wilson, MPA
Systems Analyst

Emmanuel Wilson
Emmanuel Wilson serves as the Systems Analyst for the Oakland University William Beaumont School of Medicine. He is responsible for the design, development, implementation, and support of web-based applications and business analytical reports, which provides business solutions required for and to enhance medical education. His role also involves the support for vendor-based applications, training for web-based applications and development of documentation. He has prior work experience in the higher education and health care industries. Emmanuel earned his Bachelor of Science degree in Management Information Systems from Oakland University in 2011.

David Zhu, M. Eng.
Database Administrator

David Zhu
David Zhu serves as the Database Administrator for the Oakland University William Beaumont School of Medicine. David received his Master of Engineering degree with a major in Computer Engineering from Wayne State University. He has experiences in database administration, system design & analysis, instructional support, application support, reporting service development and server administration, etc. His primary role of services in OUWB School of Medicine involves the design, development, implementation, administration and support of database systems, database warehouses and administrative reporting services. Prior to joining the School of Medicine in November 2010, David has been employed at OU School of Business Administration as Information Technology Analyst since May 2001.