100 Library Drive
Rochester, MI 48309-4479
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm
Classroom support summer hours:
Monday-Thursday 7:30 a.m. - 8 p.m.
Friday 7:30 a.m. - 6 p.m.
Saturday 8 a.m. - 2:30 p.m.
The mission of the Help Desk is to provide Oakland University faculty, staff, and students with a single point of contact for all IT supported services and products. The Help Desk is the entry point for all information technology resources. The Help Desk will ensure that all requests are handled promptly, professionally, and within the established time frame for each type of call.
- Customer service
- Mutual respect and trust
- Professional ethics
- Education and development
- Computing problem resolution
- Supported hardware and software services
- Information operators
- Implementation and review of best IT desktop practices
- Desktop voice and data user interfaces, training and support
The Help Desk will provide services which complement the Technology Support Client Services Department. This department aims to encourage our customers to become self-sufficient in the use of information services, both academic and administrative. Help Desk staff will pass on as much information as possible in resolving any query, so enabling our contacts to find what they need for themselves in the future, and to spread this knowledge among their fellow colleagues.
The Help Desk staff is experienced, committed and fully trained to provide strong service to all our customers.