OU Help Desk
Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm

Classroom support hours:
Monday-Thursday 7:30 a.m. - 8 p.m.
Friday 7:30 a.m. - 6 p.m.
Saturday 8 a.m. - 5 p.m.
(248) 370-2461

How to Stop Failed Delivery Emails in Webmail

How to Stop Failed Delivery Emails in Webmail

  1. Change your NetID password at https://netid.oakland.edu/profile/index.php

  2. Log into webmail and sign out of all open sessions. Select "Details" located at the bottom of the Mail page then "Sign out all other sessions" button.
  3. Review the IP addresses have have accessed your account from the details windows for any suspicious locations.
  4. Change the Alert Preferences. From the Details windows, click "change" and "Show an alert for unusual activity".
  5. Review the Forwarding and POP/IMAP setting. Select the settings gear in the upper-right corner of the screen then click settings.
  6. Click the tab "Forwarding and POP/IMAP". If you do not synchronize your webmail with an email client or other device, disable POP download and IMAP access. Review the forwarding settings and delete unknown forwards settings on the account. Click "Save Changes" button.
  7. If you had enabled either POP or IMAP before beginning this process, then continue; otherwise, stop.
  8. Synchronize the new password at https://netid.oakland.edu/gmailsync/ Enter your NetID and NetID password and submit.

  9. If you are unable to download messages to your email client or device perform the unlock captcha feature.
  10. Go to http://www.oakland.edu/uts/student-services/email/ and click the "Unlock Captcha" link and continue. Then sign into your webmail account as instructed.

  11. If you use an email client such as MS Outlook, Mac Mail, or any device synchronized with webmail the new password will need to be re-entered in the settings