100 Library Drive
Rochester, MI 48309-4479
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm
Classroom support summer hours:
Monday-Thursday 7:30 a.m. - 8 p.m.
Friday 7:30 a.m. - 6 p.m.
Saturday 8 a.m. - 2:30 p.m.
What Do I Do When My Department Physically Moves
If your whole department or a section of your department is planning to move to a new location, there are a few key elements that need to be addressed to ensure the move minimizes departmental downtime. This document will describe the information and amount of time the Helpdesk needs in advance to help make your move successful. This document should be reviewed starting three months prior to the move.
It is helpful to move the department in sections to minimize interruptions in mission critical departmental functions whenever possible.
Scheduling the Phone Moves
If there are more than ten phones to be moved, contact the Helpdesk at least 6-8 weeks prior to the actual move date. This will minimize downtime and provide time for special arrangements if needed. If there are less than ten phones to be moved, a two weeks notice is required. Please note that departments are responsible to move the physical phones. IT is only responsible to provide dial-tone and the features associated with each phone.
If you have a fax or a computer modem that is associated with an analog phone line, please provide 6-8 weeks notice.
Scheduling the Computer and Printer Moves The Helpdesk requires two weeks advanced notice for disassembling and reassembling the computer cabling. We also need to know the number of devices to disassemble, including networked printers. This information is necessary to schedule the right amount of staff at the right time for the event.
The Helpdesk does not assist with packing, moving, unpacking, moving, or placing the computers, scanners, and printers on the new work surface in the new location. You will need to contact CF&O or an outside moving company to schedule this part of the move. To ensure fast service, please place the computer devices in their final desk or office location before they are re-assembled by the Helpdesk.
Network Ports and Phone Jacks While designing the workspace, watch the placement of heavy office furniture so it does not obstruct the network port and phone jack access. Please review the new facility to ensure every room has an active network port. Network ports which are not activated are the biggest source of move delays. If you need assistance to determine whether or not a network port is active, please contact the Helpdesk to check these ports and make activations if necessary at least two weeks before the move occurs. When designing the work space, keep in mind that each computer and network printer needs a network port nearby and within the same room.
If there is no network port box located inside the room, contact the Helpdesk 3 months prior to the move to get one installed and activated.
As a reminder when phone extension moves are requested, please ensure that a phone jack is nearby the new work surface.
To schedule a departmental move, please email firstname.lastname@example.org or call xHELP. If you have further questions about this procedure please feel free to contact us.
Departmental Move Checklist
This page is provided as a quick checklist regarding departmental moves. This checklist should be reviewed starting three months prior to the move.
- Contacted Helpdesk to schedule phone extension movement Please note 6-8 weeks advanced notice required for more than 10 phones Please note 2 weeks advanced notice required for 1-9 phones
- Contacted Helpdesk regarding analog phone line: fax or modem movement
Computer and Printer Moves
Contacted Helpdesk to schedule computer and printer cable disassembling Please note 2 weeks advanced notice required Helpdesk does not assist with packing, moving, unpacking, or placing the computers, scanners, and printers on the new work surface in the new location.
- Provided Helpdesk with numbers of computers and printers to be disassembled
Contacted CF&O or outside moving company to move computer equipment
Network Ports and Phone Jacks
- Checked the new location to make sure each room has network ports and phone jacks Please note 3 months advanced notice required for all new drop box installations
- Designed the workspace to not obstruct or cover network and phone jacks
- Designed the workspace to allow easy access to available network ports and phone jacks
- Checked each network port required for activation Please note 2 weeks advanced notice required if you would like Helpdesk assistance with determining port activation status