OU Help DeskKresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm
Classroom support hours:
Monday-Thursday 7:30 a.m. - 8 p.m.
Friday 7:30 a.m. - 6 p.m.
Saturday 8 a.m. - 5 p.m.
Banner Error Message
How to fix "unexpected error" message in Banner
Updated March 2016
If you are trying to log into banner and you recieve an error message "FRM-92090: An unexpected error occurred" the issue can be resolved by clearing your computers Java cache. Follow the steps below.
How to delete Java cache for Windows
- Go to the start menu
- Open up control panel
- For Windows 7, click programs then Java ( or if you have the classis control panel view, just click Java)
- From the General Tab under Temporary Internet Files
- Select settings
- Select Delete Files
- Select OK and close all browser windows
How to delete Java cache for Mac
- Go to the Spotlight
- Enter Java
- Click on Java Preferences in Applications
- Click on the Network tab
- Click on the Delete Files button on the bottom
- Close and restart all browser windows