OU Help Desk
Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm

Classroom support hours:
Monday-Thursday 7:30 a.m. - 8 p.m.
Friday 7:30 a.m. - 6 p.m.
Saturday 8 a.m. - 5 p.m.
(248) 370-2461

Banner Error Message

How to fix "unexpected error" message in Banner

Updated March 2016

If you are trying to log into banner and you recieve an error message "FRM-92090: An unexpected error occurred" the issue can be resolved by clearing your computers Java cache. Follow the steps below.

How to delete Java cache for Windows

  1. Go to the start menu
  2. Open up control panel
  3. For Windows 7, click programs then Java ( or if you have the classis control panel view, just click Java)
  4. From the General Tab under Temporary Internet Files
  5. Select settings
  6. Select Delete Files
  7. Select OK and close all browser windows


How to delete Java cache for Mac

  1. Go to the Spotlight
  2. Enter Java
  3. Click on Java Preferences in Applications
  4. Click on the Network tab
  5. Click on the Delete Files button on the bottom
  6. Close and restart all browser windows