OU Help Desk
Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
csits@oakland.edu
Office Hours: M-F 8:00am - 5:00pm

Classroom support summer hours:
Monday-Thursday 7:30 a.m. - 8 p.m.
Friday 7:30 a.m. - 6 p.m.
Saturday 8 a.m. - 2:30 p.m.
(248) 370-2461

Mobile Device Setup

Mobile Device Setup


Footprints Public Solution #67600 Updated March 2016


Follow these steps to set-up your Oakland University email account on your mobile device.

NOTE:  Your NetID password must be 8 - 15 alphanumeric characters in order to sync properly.

Synchronize your password with Google: https://netid.oakland.edu/gmailsync/

  1. Enter NetID Username
  2. Enter NetID Password
  3. Click Submit

Change Gmail IMAP/POP Settings

  1. While logged into webmail, click Settings in the upper-right corner

  2. Select the tab - Forwarding and POP/IMAP
  3. Click to Enable IMAP or Enable POP for all mail, depending on your preference
  4. Click Save Changes

Set up your Oakland email client account on the mobile device

  1. Enter your Name
  2. Enter to verify your Oakland Gmail address: (include the @oakland.edu)
  3. Check Server Information: Select the Account Type: (IMAP or POP)
  4. Enter imap.gmail.com or pop.gmail.com for Incoming Mail Server:
  5. Enter smtp.gmail.com for Outgoing Mail Server (SMTP):
  6. Check User Name is full NetID account name (includes the @oakland.edu)

Click More Settings if available….

  1. Select the Advanced tab.
    • Enter 993 for Incoming server (IMAP) or 995 for Incoming server (POP)
    • Select SSL for type of encrypted connection:
    • Enter 587 for Outgoing server (SMTP) or 465 for Outlook 2003 and older, Outlook Express, and Windows Mail setups.
    • Select TLS for type of encrypted connection:
  2. Select the Outgoing Server tab.
    • Click My outgoing server (SMTP) requires authentication.
  3. Click OK.
  4. Click Next.
  5. Click Finish.

TROUBLESHOOTING TIPS:

Use the Account unlock service - Unlock Captcha at https://www.google.com/accounts/UnlockCaptcha

  1. Enter your NetID as username
  2. Enter your NetID password
  3. Click Submit

Turn off 2-step verification

  1. Sign into webmail
  2. Open a tab and type in the address bar: accounts.google.com
  3. Click Security
  4. Check 2-Step Verification, if enabled click settings to disable

NOTE: Unsure of the difference of IMAP or POP?  There are two basic ways to set up an email client program to check your email. One is to use a POP (POP3 actually: Post Office Protocol) and the other is to use IMAP (Internet Message Access Protocol).

If POP is selected, all your email messages are downloaded from the email server to your computer or device and stored on the hard drive. Most programs have the option to keep the messages on the server for x number of days, but later the messages are removed from the server. Also, POP setting will store your outgoing emails locally on your hard drive.

If IMAP is selected, all your email messages are stored on the server and the device is a mirrored image of your messages. Your sent mail and drafts are uploaded to the server. Because of this, you will see the same incoming and sent messages from any computer as long as your mail program is configured for IMAP. (POP3 does not have this functionality.)

If you have additional questions, please feel free to contact the OU Helpdesk at 248-370-4357, Monday-Friday, 8 am - 5 pm.