OU Help Desk
Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm

Classroom support summer hours:
Monday-Thursday 7:30 a.m. - 8 p.m.
Friday 7:30 a.m. - 6 p.m.
Saturday 8 a.m. - 2:30 p.m.
(248) 370-2461

Help Documents Library

General Information

  1. Advising Information
  2. Bloodborne Pathogen Training
  3. Cannot View Contacts in IE9
  4. Clearing Internet Browsers
  5. Computer Labs
  6. Faculty Annual Report Manager Access
  7. Faculty Grade Submission
  8. Faculty IT Support for Research Proposal
  9. First Time Access to SAIL and OU E-mail
  10. Google Apps Information
  11. How to send fax from a computer
  12. How Can I Submit a Helpdesk Ticket
  13. Creating Personal Recovery and Backup Strategies
  14. How to Connect to OU WIred Network in Library or Classrooms
  15. Hard Drive Destruction
  16. How Do I Repair a Corrupted Access Database
  17. How to Change your Name or Address
  18. How To Login for Class Registration
  19. How To Set Permissions for Google Sites
  20. How To Update Email Address In SAIL
  21. How to Change Your Banner Password
  22. How to Create a PDF Using a MAC 10.6 and Newer
  23. How to add a Network Printer to Mac OS X
  24. Internet Explorer with Compatibility View
  25. Microsoft Windows Vista Frequently Asked Questions
  26. Microsoft Word 2010 Not Responding
  27. Moodle Information
  28. Not Authorized to use the Web Information System
  29. Oakshare Website Information
  30. Online Admissions Application
  31. Out-of-State Tuition Information
  32. PACE Registration Issue
  33. Portal Frequently Asked Questions
  34. Registration Issue Page is Not Enabled
  35. Shares Folder Information
  36. Sail Leave Certification Page Submission
  37. Server Folder Access
  38. Textbook Information
  39. Transcript Requests
  40. Trouble Registering for Emergency Alerts
  41. NetID Password
  42. Website Support
  43. What Do I Do When My Department Physically Moves
  44. What Needs to be Done When Our Department Hires a  New Employee
  45. Where Can I Get The Phone Mail Quick Reference Guide
  46. Where Do I Receive UHR Cyber Security Training
  47. Where do I find a Work Authorization & Release Waiver for service on privately-owned computer
  48. Windows Live Mail Setup
  49. Wireless Network Security
  50. How to Add Your Campus Office Information to the Web Directory
  51. UTS On-line Form Submission Error Message

  Account Log-in Information

  1. Admissions Applications - I Cant Log in
  2. Banner Password Resets
  3. Compromised GrizzlyID Number
  4. External user id cannot be determined
  5. Faculty Position Admin Website
  6. Faculty and Staff Accessing SAIL Moodle Network and Email
  7. How Do I Obtain An ADMNET Account or Reset ADMNET Password
  8. How To Log Into eBill
  9. How to Change a Password in eBill for Authorized Users on Mobile Devices
  10. How to Change a Shared NetID Account Name
  11. How to Change or Unsubscribe from Emergency Alert Notifications
  12. How to Change your NetID Password
  13. How to change NetID and Email Name
  14. How to create your NetID Account
  15. How to obtain W-2 or W-4 Form
  16. How to obtain your GrizzlyID
  17. How to reset your Grizzly ID Pin
  18. How to reset your NetID or Admnet Password
  19. NetID and Domain Password Guidelines
  20. New Graduate Students - SAIL and Email Login
  21. New Undergrad Students Accessing Portal Moodle NetID and Email
  22. Records Do Not Match Error Message
  23. Returning Students Portal, Moodle, NetID and Email
  24. SECS Account Information
  25. Schedule of Classes and Find Classes to Add
  26. How to Add Your Campus Office Information to the Web Directory

 Email Information

  1. Appointments Do Not Appear in Google Calendar
  2. Attachments Not Sending in Google
  3. Attachments are blocked
  4. BlackBerry Setup
  5. Calendar Notifications
  6. Compromised Webmail Account
  7. Email Class Not Working In Sail
  8. Email Transfer From Webmail to Gmail
  9. Errors Sending E-Mail to Oakland University
  10. How to Open Multiple Gmail Accounts
  11. How to Set Up Email on iPhone
  12. How to Setup Email on Android Phone
  13. How to Stop Failed Delivery Emails in Webmail
  14. How to add Email Attachments
  15. Limit Sending Messages with Email Client
  16. Mac Mail Setup
  17. Mailing List Information
  18. NetID Account Information for CC2O Students
  19. Mobile Device Setup
  20. OU E-mail Deletion
  21. Unwanted SPAM Email
  22. iCal Setup
  23. iPhone, iPod Touch Sync to OU Google Calendar

 Telephone Information

  1. How to Setup Call Forwarding
  2. Telephone and Campus Directory Information

  Service Level Agreements

  1. Desktop Service Level Agreement

 New PC or Upgrading a PC

  1. Desktop Computer Purchase
  2. How to Fill Out a PC or Mac Checklist
  3. Mac OS X Yosemite Upgrade
  4. Where Can I Get a Mac Checklist
  5. Where Can I Get a PC Checklist
  6. Where is the Form to Release University Owned Computer Equipment

Remote Access

  1. How to Acces the VPN
  2. How to Remote Connect from a Mac to a Mac Computer

  Application Software

  1. Apple Operating System Upgrade
  2. Google Calendar Sync for iPhone
  3. Google Sync for Mobile Devices
  4. How to Purchase Software
  5. How to Setup Outlook_2016
  6. How to Update Windstar Tax Navigator Software
  7. Last Account Activity in Webmail Powered by Google
  8. Provider for Webcal Powered by Google for Mozilla Sunbird
  9. Webcal Powered by Google CalDAV for Apple iCal
  10. Webcal Powered by Google Sync for Microsoft Outlook
  11. Webmail Receiving Blank Emails In Internet Explorer
  12. What is the OU Microsoft Campus Agreement

 Banner Help Information

  1. Banner Data Dictionary Access
  2. How to fix "unexpected error" message in Banner
  3. How do I create an ODBC connection for Bannerprod or PROD


  1. Add Network Printer to a Macintosh
  2. How to print by IP address in Windows Vista
  3. How to print by IP address in Windows 7
  4. How to print by IP address in Windows 8
  5. Installing a Network Printer With Local Drivers
  6. List of Multifunction Printers
  7. Multifunction Network Printer Support Guidelines
  8. Print Queue Request
  9. Ricoh Survey Form

  Policies & Guidelines

  2. Parent cannot access students bill in Ebill system
  3. Peer-2-Peer File Sharing
  4. Phishing

 Window Maintenance

  1. How to Perform a Windows Update

  Wireless Information

  1. GrizzNet FAQs
  2. GrizzNet Wireless Networking Security
  3. How do I connect to the Wireless Network
  4. Information on wireless networking
  5. Realtek Card Cannot Connect to GrizzNet
  6. Wireless Network Location Map
  7. Wireless in USA or Resident Halls


  1. ELIS Freeware
  2. PRIMO Free PDF Creator
  3. R Statistical Software
  4. GIMP (GNU Image Manipulation Program)