OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu
Office Hours: M-F 8:00am - 5:00pm

Help Desk

OU Help Desk

The Help Desk is here to support you, our valued member of the Oakland University community, faculty, staff and currently enrolled students, with your technology related questions.

Let us help you connect to Internet resources, find a solution to your technology issue or access the Oakland University email system. 

The Help Desk uses the following established priority levels to help ensure that the university is operating efficiently.

  • Priority 1: The work of the campus is stopped.
  • Priority 2: The work of a department is stopped.
  • Priority 3: The work of an individual is stopped.
  • Priority 4: Requested installation, activation or move.

 Documents Equipment Info Classroom Controls 

Current Technology Issues
Spirion Software

There are known issues with Microsoft Access and Windows File Explorer crashing with the Spirion software, contact the help desk for workarounds until this issue is resolved by the vendor.
Tip of the Day
Having trouble logging into Webmail? 

Do you get an invalid username or password error? 

Solution:  Check your caps lock, reset your pin, change your password, or clear your Internet browser history.  Find all these solutions in the Help Documents Library.

The Banner 9 (XE) New Duo Authentication

Two-factor authentication (2FA) requires a secondary confirmation of your identity after the initial NetID login using a physical device (app, text message or phone call).

If your office telephone is incorrect, please contact UTS@oakland.edu to get your office telephone number updated.

A second device is required if you access Banner via your desktop computer on the VPN.

Two-factor authentication can be enable for up to 12 hours if you check the box "Remember me for 12 hours" and use the same device and web browser.

For additional question or issues, contact UTS@oakland.edu