Credit card was denied
What to do if ...
Error message on eBill for ACH or credit/debit card payments
Follow the instructions on the error message. If you're not sure what the error message means, call us with the following information: Grizzly ID, the amount of the payment you attempted to make, credit card number, expiration date, and the date you tried to make the payment. If possible, take a screenshot of the error message or write down the information in the error message.
Payment isn't posted to eBill or credit card was charged twice
I don't understand a charge on my bill
The department that charged your account keeps records of your transactions. Contact the department.
Financial aid hasn't applied to my account
Make sure you've met all of your requirements.
I have a hold on my account
How to Pay / eBill
E-commerce Security Standards
Effective May 1, 2017, all e-commerce systems, including eBill, will be discontinuing support for a security standard called TLS version 1.0. To ensure you can continue to access e-commerce systems, such as eBill, after May 1, 2017, we recommend that you review your browser settings. Click here for more information.
All payments must be in U.S. currency. Remittance should be made payable to “Oakland University” and identified with the student name and the last four digits of the Grizzly ID number. We do not accept payments over the phone.
Payments returned by the bank are considered nonpayment and may result in cancellation of registration. A $25 charge will be assessed for returned items.
Oakland University uses an electronic billing notification and payment system known as eBill. Students can authorize parents or other third parties to access the eBill system to view bills, enroll in payment plans, and make payments. Students can log in to eBill at oakland.edu/r/ebill to set up an authorized user.
Online payment methods include:
- online checking or savings account, or
- debit/credit card through a third-party processor. The processor accepts VISA, MasterCard, American Express and Discover, and will add a 2.75% (minimum $3) convenience charge to the transaction. This charge is assessed by the processor, not Oakland University, and will not appear on your student account nor be covered by financial aid. Revenue from the charge goes directly to the processor to cover the cost of processing the credit/debit card. The convenience charge is not refundable under any circumstance.
You will need your Grizzly ID number and six-digit SAIL PIN. The account will be credited immediately when paying by eBill. Electronic payment confirmations will be sent to the student's OU email.
Please remember that Student Accounts Past Due holds will be removed 5-10 minutes after paying the amount due. Partial payments will be reflected in the hold amount within 24 hours.
- Select eBill from the OU home page
- Log into eBill using your Grizzly ID and six-digit PIN
- Select Authorized Users tab from the My Account menu
- Select Add Authorized User and enter the email address of the person you are adding and select access, click Continue
- Agree to the terms and conditions (you may also print them) and click Continue
Payments can be made in person at the Cashier’s Office, North Foundation Hall Rm 120Q, by cash or check. Credit/debit cards are not accepted in person at the Cashier’s Office. The student account will be credited immediately when paying in person. Be sure to bring your driver’s license, OU GrizzCard or other government issued picture identification. Receipts will be mailed to the student if the payment is made by a third party who does not know the Grizzly ID at the time of payment.
Oakland University has partnered with Flywire (formerly known as peerTransfer) to make international payments safe and easy. Flywire allows students to pay from almost any country and any bank. They also offer excellent foreign exchange rates, allowing students to pay in their home currency (in most cases) and save money, compared to traditional banks. Students will be able to track the progress of their payments throughout the transfer process with a student dashboard and e-mail notifications.
How much will this transfer cost? When a user accesses the Flywire site, the first question is: how much does the user want to pay OU? The user then chooses the currency they want to pay with, generally the user’s home country currency. Once the user chooses the currency, Flywire displays the amount of funds the user will need to transfer to Flywire in their home country currency. The amount of the payment and the exchange rate are guaranteed for a number of days. If the user does not initiate the transaction in the time specified, the amount transferred to OU could change based on the new exchange rates. Generally the wires are domestic wires for the user since they are wiring to a Flywire financial partner in the users home country.
Students that select to make a payment using US Dollars, even though Flywire supports their home currency, will be charged a $30 service fee for processing the transaction.
If a user needs to make payment from two different bank accounts, the user should initiate two payments (each for the amounts that each bank account will be covering). The user will then follow the instructions for each payment.
If you are having problems with your bank wiring funds to Oakland University using Flywire: Please use the Secondary Authorization Letter if your bank needs further authorization from Oakland University regarding Flywire.
Students from the Peoples Republic of China: Not sure why you should use Flywire to process your bank transfers? Click here for a list of reasons why. Open the How to Pay in China PDF for Chinese language instructions.
Students from India: For instructions on using Flywire in India, open the Oakland University India FAQ PDF.
Students from Nigeria: For assistance with Nigerian payment methods, open the Nigerian Payments PDF.
Students from US sanctioned countries: If your country is on the list of US sanctioned countries, such as Iran or North Korea, you will not be able to use Flywire to transfer funds to Oakland University. For a complete list of US Sanctioned countries, click here.