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FAQ for Adobe Professional X License Agreement. Last Update November 29, 2010

The purpose of this FAQ is to highlight terms and conditions specific to Adobe Professional X (v10) license agreement that require compliance from an auditing, support, legal, purchasing and technical perspective.  We know that Adobe will not modify the Terms and Conditions for any of the products they offer. It is important that you review the entire End User License Agreement before installing the product.

What am I as the Licensee agreeing to adhere to when using this product?

The licensee is responsible to review the entire End User License Agreement including any hyperlinks to named 3rd Party agreements and or links related to additional agreements with Adobe (such as Adobe support).

What documentation must I retain for an audit

It is important to keep all information related to the sale of the software for an audit, including but not limited to the Purchase Order, paid sales receipt, Serial number of corresponding software and or any information that is printable from an electronic download delivery method.    See section 13 for audit cadence and additional information.

Specifically, according to section 2.11 Dual Boot Platform you must provide proof of the operating system(OS) platform the license was purchased for and that the media sent (especially for dual media packages) that only the intended OS software is running.

Also specific to section 2.5 you must be able to provide a named user and the specific computer(s) associated that the software is running on.  A named user is also required for use of any Backup copies of the software as specified in section 2.7.

The License Agreement references Sections 14 and 16 regarding automatic connections to the internet and product activation.  Why does this happen?

Adobe may activate your products to verify licensing compliance and that the correct number of licenses (per SN#) are running on a giving computer (via IP address).  Per section 14.1. the software may cause your computer without notice to automatically connect to the Internet and communicate with an Adobe website or Adobe domain.  This communication may provide you with additional information, features and functionality.  No Personally Identifiable information is transmitted to the vendor when this happens (per section 14.1.2)  and whenever the software makes an Internet connection, the Adobe Privacy Policy shall apply.

What am I responsible for if an update or additional functionality is offered to me during one of the automatic Internet connections?

If you want to accept an update or additional functionality during an automatic update, it is important to comply with the terms and conditions for that specific update or functionality.  Per section 14.1.4 if you are not presented with additional terms and conditions, the terms of the original agreement shall apply.  Also, if the update is to a previous version of the software you must possess a valid license of the previous version before you can install the upgrade.

 YOU MAY CONTINUE to use the previous version if:

  • You continue to adhere to the license agreement for that version
  • The updated version is installed on the same computer as the previous version
  • You acknowledge that Adobe may not be obligated to support the previous version
  • The previous version (or copies of) are not transferred to another person or device unless the updates are also transferred

What is important to note regarding “Provided by Third Parties”

It is important to note that the software may facilitate your access to Third Party Online Services.  If you use these services, you do so at your own risk and your access and use is governed by the terms and conditions governed by that provider’s site.  Adobe may discontinue the availability of any Third Party Online services at any time.  Any dealings between you and the Third Party are between you and the Third Party Online Services, not Adobe, including privacy policies, use of personal information, warranties, goods and services, etc. It is important that you read the Terms and Conditions for that provider in its entirety.    See section 16.5.2 for more information.

What is important to note related to usage and restrictions related to specific products available in  Adobe Pro X?

Section 16.4 Font software- review Sections 16.4-16.4.5

Section Extended Document- These forms can be used to create a PDF form with data-enterable fields.  You can either do a) or b) for the term of the license. 

a)  Put the data-enterable PDF form on an unrestricted, open access web site, but limit the number of forms processed to 500. Or

b)  Put the data-enterable on a web site that is only open to 500 submissions.

Section 16.9 you may not install FlashPaper Printer on a server for multiple user access or modify or replace the FlashPaper Printer viewer user interface that displays FlashPaper documents.

Section 16.12 Contribute Publishing you shall not connect to the Contribute Publishing Services software unless you have purchased a license and agree to the terms and conditions for the service.

Section 16.13 Adobe Presenter-you will only install and use this add in on a desktop Computer and not on any Non-PC device.

The Export Controls states specific users are restricted from using the software.  Who falls under this category?

Adobe has updated the Export Rules in Section 9 to include the specific end user. Section 9c …“any end user who has been prohibited from participating in the U.S. export transactions by any federal agency of the U.S. government (each, a “Sanctioned Party”).  In addition, you are responsible for complying with any local laws in your jurisdiction which may impact your right to import, export or use the SoftwareYou represent and warrant that (i) you are not a citizen of, or located within, an Embargoed Country, (ii) will not use the Software for a Prohibited Use, and (iii) are not a Sanctioned Party.  All rights to use the Software are granted on condition that such rights are forfeited if you fail to comply with the terms of this agreement. 

This means that you and your department are responsible to understand that all named users  or anyone who has access to the computer where the Software resides do not fall within this category.  This includes any employees, interns, grad assistants, student employees who can access the Software.  Please visit the Lists to Check website at:  if you are unsure if someone requiring access to this Software restricted from using it.

Apple Apps
Purchase Process
Apple has created a method by which Oakland University constituents can purchase Apps intended for installation on university-owned iPads or similar devices. These purchases are made using university funds, so standard university purchasing policies apply. By purchasing Apps this way, departments avoid spending university funds on sales tax and departments have the opportunity to make bulk purchases which reduce costs. Departments are encouraged to bundle purchases or partner with other areas to purchase Apps in order to obtain the lowest possible price. Departments may purchase Apps through UTS in order to group purchases and obtain the lowest price possible. Software license agreements and purchases, including apps, are initiated by submitting the Software and Hosted Solution Checklist form.The overall process is:
  • Purchase a Voucher for a dollar amount; this works much like a gift card
  • Redeem the Voucher at the Apple Education Store for specific purchases
  • Note that Apps are non-transferable.  If purchased under one identity, ongoing maintenance cannot be transferred to another identify if the original identity is terminated.
Managing the Process

Before you start, please review Purchasing guidelines for the latest information about Apple purchases:  Purchasing - Preferred Vendor - Apple Planning Device Management
In order to manage this process efficiently, departments should elect one person to be the Device Manager for the iPads. The Device Manager will also be responsible for managing the Department iTunes Account. If the department wants to purchase Vouchers to purchase Apps, this person also assumes the responsibility of managing the Program Facilitator Account (see additional information regarding the optional Program Facilitator Accounts below). The Device Manager will assume responsibility for device (iPad) updates. An ideal cadence may be every 2-3 months, including App/OS updates. The Device Manager may elect to manage using the Configuration Utility. This utility allows the Device Manager to create, maintain, encrypt, and install configuration profiles.

When departments purchase new devices, the Device Manager is required to sync the device to the computer housing the associated Department iTunes account. During the set up process, the Device Manager will be prompted to follow a wizard to navigate through the set up process. It is critical that you “un-check” the “auto-sync” option for the device during this process. This allows all future updates to the device to back up, restore and add only the Apps associated to that specific device.

When the Device Manager is mentioned (below), this term may also apply as the Program Facilitator.

Department iTunes Account (Required)
Set up a department Shared NetID account to create a Department iTunes Account. This account is used to redeem App purchases and to register all of your department iPads to a single iTunes account. An existing department Shared NetID account can be used for this. If your department does not currently have a department Shared NetID, request one through the online forms website NetID- Shared Account Request Form.

Download the iTunes store onto the Device Manager’s computer (this can be either a Mac or Windows PC).
Review the process on how to create an iTunes App Store Account without a credit card The link will provide screen shots and step by step instructions. Once you are prompted, you will need to sign into Webmail using the Shared NetID account. Follow the links and prompts in the email from Apple to verify your account. You are now ready to sync devices and redeem Apps for your department.

Accessing and Downloading Apps
If UTS purchases Apps for you, we will attach an Excel Spreadsheet to the Software Request ticket. This Spreadsheet contains the URL link and the redemption code(s). You can manually type the URL into browser or simply click on it in the document to access iTunes. You will be asked to sign into the Department iTunes Account and the App will download to the Apps in iTunes library.

You cannot download Apps from the device itself unless your device has been synced to the department iTunes account first. Once your device has been synced you will be able to log into the Department iTunes Account through the device and redeem the code(s) sent to you. If you have synced your device to a personal iTunes account that data will be lost, including Free Apps. This is important because the university does not reimburse for software and this allows the departments to retain Apps purchased on university owned equipment after the individual leaves the department or university.
Free Apps
Purchase “Free” Apps through the Department iTunes account so that the App inventory is centrally located when the department users need to sync their devices to the Device Manager’s computer for updates. If your department obtains a Voucher to purchase Apps, or if your department loads free Apps on to a university owned iPad or similar device, note that the iPad use is governed by Policy #207 Business Expenditure Policies. It is therefore unacceptable to load personal entertainment, gaming or other Apps unrelated to the educational and business mission of the university. Purchase of iPads for prizes and awards is also governed by Policy #207 Business Expenditure Policies and is not acceptable. The device may be audited for installed software and licenses.

Program Facilitator Account (Optional)
UTS has a facilitator account and can purchase Apps for any department. We will attach the redemption codes to the software request ticket and JV the department for the cost.  The department can keep an inventory of App purchases from the information sent in the software request tickets. Departments that order multiple copies of a similar App or order in high volume (20 or more of the same App) will want to create a Program Facilitator account to benefit from volume discount pricing. This is an option for departments that will purchase large volumes on a regular basis. This account will allow the department to redeem Voucher Cards. Quotes for Voucher Cards can be created on the Apple Education Store site (see Purchasing web site under Preferred Vendors). A requisition must be sent to Purchasing with the quote for purchase to be completed. Voucher values start at a minimum of $100. If your department requires the Program Facilitator account, your department will be required to create a second account, the Program Facilitator Apple ID Account. This account cannot be the same as your Department iTunes account. Therefore, you must contact the Purchasing Manager to create your Program Facilitator Apple ID Account.

Next Steps: Program Facilitator Accounts
The next series of instructions apply ONLY to departments who require the OPTIONAL Program Facilitator Account.

Create the Program Facilitator Account 
  • Go to and click on “Manage my Account” link.
  • Login with:
  • Apple ID (Facilitator ID created with the help of the Purchasing Manager).         
    Password:  Temporary password - Follow prompts to change your password. Please record this information for your records. When you’re finished, click “Save Changes.”
  • When finished, go to, select the Education Store and sign in with the Apple ID (Facilitator ID) and Password.
Purchasing Vouchers
  • Go to Apple Higher Education store.
  • Click on "Create Quote".
  • Under "School Locator" choose Michigan.
  • Type in Rochester and Click “Find”.
  • Choose Oakland University and Click “Continue”.
  • On the right hand menu “Education Solutions” select App Store Volume Purchases.
  • Select the dollar amount of the Voucher you want to purchase (Minimum is $100.00; purchase in $100.00 increments).
  • Select “Create your proposal”.
  • Submit your requisition to purchasing with the attached proposal.
  • Apple Voucher gift cards are usually delivered via FedEx or Priority mail.

Redeeming Voucher

  • Go to and sign in with Apple ID: (Program Facilitator ID).
  • Click Redeem Voucher.
  • Enter Volume Voucher Code on back of gift card.
  • Click Redeem.
  • Account will be updated with the new dollar amount
Buying Apps
  • Go to and sign in with Apple ID: (Program Facilitator ID).
  • Under Education Store Search for requested App (note iPad versus iPhone Apps).
  • Notice: iPad vs iPhone Apps
  • Click on App
  • Under Purchase Details heading, enter in quantity.
  • Press Continue.
  • Press Buy.
  • Code(s) will be emailed to the Program Facilitator email account.
Document Management
& Imaging

Current State

Banner Document Management (BDM) is the preferred campus enterprise document imaging solution. There is also a legacy campus implementation of EMC (Documentum) ApplicationXtender.

Banner Document Management is a centrally funded software solution available to campus departments. We are gradually implementing the solution through the campus. Information about implementation plans can be obtained by sending an email to Consulting services for implementation are provided by Strata Information Group (SIG).

The Value-Added Reseller supporting the legacy Documentum environment is MetaSource. We are not adding user departments to this environment.

Departments are responsible for implementation and training costs, unless UTS has arranged for project funding. Departments are responsible for the purchase of a scanner, scanner maintenance and supplies, and ongoing training and support.

Department References

UTS maintains a list of departments using the Documentum solution in production. There are 3 departments on campus willing to demo the system:

  • Development, Alumni and Community Engagement
  • Undergrad Admissions
  • Purchasing

System Components

The Banner Document Management environment consists of the following components:

  • ApplicationXtender- Web browser access from the end user’s computers to view, modify, organize, index and store scanned documents based on the end users’ authorized permissions.
  • Banner (although not required for all applications)
  • Scanner – Specific hardware device to create document images, including maintenance and supplies to operate the hardware.
The Documentum document management environment consists of the following components:
  • ApplicationXtender- Web browser access from the end user's computers to view, modify, organize, index and store scanned documents based on the end users’ authorized permissions.
  • Kofax Capture- Software that captures and stores information from the images scanned.
  • Ascent Capture license- Scan station software that converts the paper documents into images, text and data for delivery into the document management system.
  • Scanner – Specific hardware device to create document images, including maintenance and supplies to operate the hardware.

Procurement Process

There are 3 groups involved in the implementation of document imaging system:

  • Requesting Department
  • Purchasing
  • UTS

The Requesting Department should be prepared to answer the following questions:

  • Is a scanner in place or does one need to be ordered?
The Requesting Department will need at least one scanner. If the Requesting Department already owns a scanner, the Requesting Department will need product details to verify compatibility. The departments who have deployed the system can make suggestions or recommendations. The rest of the system, including accessing scanned documents, can be accessed using standard desktop computers.

  • How many end users are involved in your project?
How many users will access the documents? Consider both end users in the Requesting Department and those in other departments with whom the Requesting Department intends to share documents.

  • Define a name for your ApplicationXtender Group.
The name of the Requesting Department should be used as the first component of a Group Name. In the Banner Document Management System you may wish to have multiple groups with varying privileges. Additionally, the Banner Document Management system allows for Document Level Security groups which can give or take away user access to specific document types.

  • What documents will be scanned?
The Requesting Department will estimate the number of document pages scanned each year. The Requesting Department will also classify and organize the documents by type. What documents will be scanned, and what documents are outside project scope? Please note that document storage is a cost for the university. Documents already stored electronically in a different system should not be stored again in the document management system. Consider whether document storage will be implemented going forward, or whether historical files are also included in the scanning project.

  • How will documents be indexed?
An indexing scheme for organizing the documents must be defined. Documents must be indexed so that the documents can be easily found and retrieved. Student numbers and names are often useful for indexing student files, for example. A cross-referenced index (such as student name and student number) is better than a single index (such as student number alone) to avoid processing errors.

  • The Requesting Department will decide who will be responsible to scan and index.
Departments usually have one designated person for this task; this is typically a full time job depending on document volume. If the project includes scanning historical files, a plan for short-term staffing assistance may be needed.

  • After documents are scanned, designated users will need access permissions to the documents.
The Requesting Department needs to define document access permissions. The options for Documentum are:
  1. Modify – Users who can view and modify documents in ApplicationXtender
  2. Scan – Users who Scan and Validate in Kofax; these users also typically have the ability to modify documents in ApplicationXtender
  3. View – Users who View documents in ApplicationXtender
Banner Document Management groups need to have their privileges defined in accordance with the group function. Some examples are:
  1. Admin - Full scan, index, deletion, annotation and redaction privileges
  2. Maintenence - Scan and index privileges, page deletion privileges
  3. Scan - Scan and index privileges, no deletion privileges
  4. View - Display and print privileges
A list of Banner Document Management user privileges can be found here: Insert link

  • Create a security map for the documents.

This is easiest if you make a grid, such as this table (example):






Identification Documents (i.e., birth certificates, visas, etc.)

Main Office




Identification Documents (i.e., birth certificates, visas, etc.)

Scanning team




Identification Documents (i.e., birth certificates, visas, etc.)





Project Approval

Once the Requesting Department has all of the above information available, open a ticket with UTS by sending an email to

UTS will assign the UTS Consultation Group, including Purchasing, to the ticket. The Requesting Department will work with Purchasing to obtain a quote so that the project costs can be determined.

Purchasing will provide the contact information for SIG, obtain a Statement of Work (SOW) and a quote for the training and implementation fees.

Once the Requesting has approved the SOW, the quote, and the necessary funding source, the department will initiate a Purchase Requisition on the department’s fund using standard university purchasing procedures. The Requesting Department will submit a second requisition to purchase the scanner, if needed.

At that point, UTS will update the ticket categories to Departmental Applications, Imaging / Document Management. Ticket assignments will change to Windows System Administrators, Systems Integrator, Data Administration, and Operations Manager to the ticket.

If the project is not approved, UTS will instead resolve the ticket.

Account Creation

Based on the information in the ticket, Data Administration will update the Account Creation form to support the project. In the case of Banner Document Management, the Requesting Department's existing Banner Access form can be altered to include the necessary user groups. Once Data Administration has updated the forms, the Requesting Department will access and complete the Documentum Account Request form or the departmental Banner Access form found on the webpage Please allow 2-3 business days for these accounts to be created. Thereafter, new account requests are submitted via the form.

For Documentum use, create a ticket with UTS by sending an email to to request access to the following folder on Appx01 for all the users who will have the Kofax client installed on their desktop systems:  C:\Documents and Settings\All Users\Application Data\Kofax\CaptureSV

Installation and Training

Banner Document Management training from SIG generally lasts two and a half days with the remaining half day optional for additional questions and concerns. Topics covered in BDM training are:

Training outcome goals
System overview
Document types, indexes and queries
Banner integration
Forms and context rules
User and group privileges and security
Process development


Oakland University has a campus wide solution for digital signage through Visix Software. Departments interested in purchasing digital signage will need a dedicated Content Manager/Content Creator and a Department Representative to manage the hardware installation (this can be the same person).

The Content Manager will be responsible to take web-based, end-user training for the software. Departments must plan at least 90 days for the completed installation process including “Go Live.”

The process for Digital Signage procurement and installation is described below.



Contact Purchasing to obtain quotes for hardware including but not limited to:

  • Static and Interactive Displays (various sizes available)
  • Mounting brackets
  • Content players - these devices are mounted directly to the display and run the content from the software
  • Device Controllers - these devices manage the power on/off of the device at set times
  • Installation
Facilities Management
  • Contact Facilities Management to schedule a walk thru to review and identify the approved location to mount the digital display.


Contact the following departments after a requisition has been submitted. All of the following requests can be entered in parallel to the requisition being submitted.


A ticket will need to be created before any hardware is delivered. Create a ticket by sending an e-mail to requesting Digital Signage. Some work cannot be performed until after the hardware is installed. You will be required to keep UTS updated in the ticket as each stage of the installation process is completed. This ticket will track:

  • The request for a network data drop if one is required. The data drop will require 2 data ports. There is an additional charge to the purchase for this work.
  • The request for a Dynamic Host Configuration Protocol (DHCP) for the Content Player and the Device Controller and configuration of the Device Controller.
  • The request for configuration of the Content Player.
Facilities Management

These requests should be submitted in parallel to the UTS tickets above.

  • Submit a work order for electrical. Static televisions require 2 electrical outlets and interactive stations require 4 outlets. There is an additional charge for this work.
  • Contact Capital Planning and Design to schedule the hardware installation for both the mounting brackets and the displays with the vendor. The mounting brackets and displays are installed separately. The content player should be installed with the power button and USB ports exposed with the ability to access them as needed. The Device Controllers need to be configured by UTS BEFORE they are installed.
UHR Technical Training
  • Contact UHR for the Visix Software end user software training.
  • View the introduction video and pass a short assessment. Once you have passed the assessment, it will direct you to the training enrollment page.
  • As a content creator, the two webinars you need to enroll in are:
    • Content Creation
    • Managing Content
  • Once the training is complete, UHR will create a ticket to request an account for the Content Manager. The account login for the digital signage software will be Content Manager’s NetID.

A detailed training guide is available once the training webinar has been completed.

Communications and Marketing
  • Contact your C&M account representative to review and discuss the approved templates for use. To find your account manager review the Account Manager Directory
SPSS Frequently
Asked Questions

SPSS offers 4 primary licenses that are used on campus. These licenses have specific license usage restrictions that will determine the correct license type for your request.

Standard Desktop License

This license is the option available for faculty and staff including university operations or administration use. The authorized user is entitled to 1 license for a specific computer per operating system (Windows and Mac each require a separate license).

Faculty Pack

Only faculty members actively teaching a course utilizing IBM SPSS programs for a degree granting institution and non-commercial academic research are authorized to purchase. This single license allows the faculty member to install the license on up to two computers if those computers are used by the same person. University Administration and Operations are prohibited from using this license.

Academic Authorized User

Specific to a named user for classroom teaching and non-commercial academic research only. An entitlement for an Authorized User is unique as it may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person. The specific named user may user may installed the program on any number of computers and can have simultaneous access to any number of instances of the Program at one time. University Administration and Operations are prohibited from using this license.

Limited Use Network Concurrent License

This license is necessary for Lab and shared system settings. The department is required to have a dedicated server and software administrator available. A license network manager must be installed to support concurrent use. The network manager is only available for Windows Operating system, therefore you need at least one Windows machine on which to install it. The number of licenses available at one given time will match the number of licenses purchased.

Additonal License Detail

For additional details and pricing click here

FAQ For IBM License Agreement Changes

The purpose of this FAQ is to highlight terms and conditions from each agreement that require compliance from an auditing, support, legal, purchasing and technical perspective.  We know that IBM will not modify the Terms and Conditions from any of the documentation that collectively constitutes the entire agreement (IL, IPLA, Vendor Quote and Software Support Guide).

What am I agreeing to adhere to as the Licensee?

The licensee is responsible to review the IBM SPSS Terms and Conditions that are comprised of 4 documents.  These documents collectively are recognized as the terms and agreement for IBM software.  Software is now sold in combination with Subscription and Support for 12months.   The documents are referred to as:

  • LI:  License Information.  This information varies by product/application and all associated modules you are purchasing.  It primarily details the type of license agreement you are entering into and the program unique terms (i.e. Grad Pack, Faculty Packs, Campus Agreements, etc.)  

  • IPLA:  International Program License Agreement.  The information contained in this document describes the terms and conditions you are agree to adhere to by downloading and using the software as an end user.

  • IBM Software Support Guide:  This document describes the support available to customers through The Passport Advantage program that covers software license acquisitions, product upgrades and technical support under a single, common set of agreements, processes and tools.  The document describes the self help portal available to all IBM customers for support and maintenance.

  • Reseller/Vendor Quote:  These are the terms and conditions related to the quote.  This document references the LI, IPLA and Support services agreement.  By authorizing a purchase you are agreeing to adhere to all agreements and recognize them as a collectively as they constitute the entire agreement between the parties (including the reseller obligations to IBM, IBM and IBM affiliates, 3rd party, the university and the licensee).

Where can I find the Terms and Condition for the International Program License Agreement?

The information can be found in the Vendor Quote in Paragraph 1 or by visiting:

Where can I find the Terms and Conditions for the Software Support Guide?

The information can be found in the Vendor Quote in Paragraph 2 or by visiting:

What documentation must I retain for an audit?

It is important to note that both IBM and IBM Business Partners have the right to audit as indicated in paragraph 9 of the Quote, and for up to two years after the software is no longer in use.  In the IPLA, Section 1. “Definitions” the Proof of Entitlement (PoE) is your paid receipt or other sales record.  This must be accompanied by the original Purchase order and Packing slip.  The paid receipt or sales recordspecifies the Program Name and Authorized Use obtained as indicated in the LI.  This documentation is evidence for your eligibility for warranty, future update prices, and special promotional opportunities.

Also, as stated in Section 7.  “Program Transfer” if the licensee transfers the Program to another faculty or staff member, all of the Licensee’s license rights and obligations must be adhered to by the other  party and they can only download and use the Program only if they agree to the terms of the IPLA and the LI.  You must surrender your audit paperwork that comprises the Proof of Entitlement.

What must be included on the Purchase Order?

The purchase order must include the following or IBM can reject the order:

  1. The Quote Number must be referenced in the OU Purchase Order or Small Order of Purchase
  2. The part number on the quote must be copied exactly as it appears on the quote as the item number in the OU Purchase Order or Small Order of Purchase.
  3. The specified term date from the quote must be specified on the corresponding line item in the Purchase Order.

I renewed my licenses and maintenance and support under different terms and conditions during the last annual renewal.  What terms and conditions must I adhere to?

The terms and conditions set forth are recognized as the Master Agreement for your IBM Software license and all additional module purchases that run in cooperation with the base software.  These terms and conditions void all prior agreements, understanding, negotiations, and discussions for your software licenses (whether they are perpetual or leased).
Agreement Structure :  The General Terms and the Country Unique Terms in the IPLA, the LI and the PoE is the complete agreement between licensee and IBM regarding the use of the program.  It replaces any prior agreement between licensee and IBM.  If there is a conflict between the Country Unique Terms and the General Terms documented in the IPLA, the LI prevails over both.

What terms and conditions are applicable if I upgrade my current version of my licenses?

If licensee receives and update, fix or patch to a Program, Licensee accepts any additional or different terms that are applicable.  A technical review with UTS is required.

If I require maintenance and support what considerations should I make concerning my data?

It is important to review the IPLA and Section 9 in its entirety.  IBM may request access to your system and/ or that you send your data or files to IBM and/or IBM entities and subcontractors.  Under the terms and conditions they hold the individual and the university liable for all controls and permissions regarding data/file sharing including any and all confidential information.  IBM is not required to provide remote support unless a separate agreement (in writing) is executed between the university and IBM.