School of Education and Human Services

Pawley Hall
456 Pioneer Drive
Rochester , MI 48309-4482
(location map)
248 370 3050

SEHS Technology Banner

Additional Information

Rick DeMent
Informational Technology Analyst
Pawley Hall, Room 410B
(248) 370-3047

Julie Chapie
Educational Technology Specialist
Pawley Hall, Room 350G
(248) 370-3639

Patrik Lekocaj
Student Technology Assistant
(248) 370-4506

Technology Support

Having technical issues? You came to the right place.

Sometimes things break. Luckily, the SEHS technology support team is available to provide information and assistance to the faculty, staff and students of the School of Education and Human Services. 

When youre ready to ask us for help, start by viewing the How to get Technology Support in Pawley Hall quick guide. 

The School of Education and Human Services, housed in Pawley Hall, offers several technology options for our students.

The Educational Resources Lab (ERL) located in Pawley Hall Room 350 
provides students, faculty, staff and the community at large with a variety of learning resources and services that support the university’s mission. Technology in the ERL is state of the art. More than 50 wireless computers, digital camcorders, digital cameras, multimedia projectors, Chromebook cart, scanners and video editing software are maintained in and circulated from the ERL. Technical support is also available to students at this location. For more information, check out the ERL website.

Windows-Based HRD Computer Lab located in Pawley Hall Room 165
 is supported by the Human Resource Development Department and is used primarily for HRD courses, both at the undergraduate and graduate levels. The HRD Lab is equipped with 22 all-in-one PC-based computers and software unique to the HRD workplace, such as the Human Resource Information System (HRIS) database, as well as authoring tools used to develop E-learning. Each term the facility also provides Open Lab Hours available to all HRD students to ensure their success using the multiple technologies embedded within HRD courses.

Learning Lab located in Pawley Hall Room 360
 is the lab for Digital Literacies and Learning courses, both at undergraduate and graduate level. The ab is equipped with wall mounted and portable SMART Boards, an Interactive Flat Panel, a wePresent presentation system, a cart of current laptops to supplement a BYOD atmosphere, collaborate furniture, floor-to-ceiling whiteboards, green screen and more. Since its establishment, the DLL Lab has been serving pre-service and in-service teachers who are interested in using technology to create effective learning environments.


Technology support in Pawley Hall
There are two layers of support in Pawley Hall

  • Technology Analyst (Primary)
  • UTS Helpdesk/Technology Staff (Emergencies Only)

Normal Requests
Normal requests are requests for purchases, consultations, projects, training, maintenance or to move/add/change technology. All of these requests should be initiated by the individual requiring the support directly to the Technology Analyst to receive the best response and service.  The work flow for this process is as follows:

  • Send a request for support via email or phone.
  • A ticket will be generated to let you know your request has been received and assigned a priority. (Do not send a ticket directly to unless instructed to do so).
  • Your request will be addressed based on established triage protocols.

Emergency Issues
Emergencies are when there is a time sensitive issue that impacts conducting business. Examples include: a class, meeting, or other event in progress. The priority of people to contact are:

  • The Technology Analyst.
  • The Dean’s Office (x3050) to locate the Technology Analyst in the building (they will attempt to locate any available member of the technology staff to help you as soon as possible).
  • If for some reason the technology analyst is out that day or otherwise not available, the Dean’s Office will instruct you to call the helpdesk at x4357 (HELP).
  • Please do not contact the other members of the technology staff unless you have an emergency that has not been addressed by Items 13.
of tech needs

If you are hosting an event on campus with guests from outside the University, this guide will take you through some of the things you will need to think about regarding technology in Pawley Hall.

1. Secure Your Room
The rooms in Pawley Hall have different capabilities. Select one that suits your needs.

  • Determine the technology capabilities you require.
  • Inspect the room to see if it meets these requirements.
  • If it does NOT, contact Rick DeMent to find out if it’s possible to equip the room with the necessary equipment.
  • Have your department C.T. contact Molly McCallum for availability and to reserve the room via the room request form.   

2. Assess Computer Needs
Computers for presenter:

  • If the presenter wants to bring their own computer:
    • They will need an adaptor to connect to the projector. All classrooms have VGA, some have HDMI (see addendum for capabilities).
    • If they are from outside the OU community and do not have an OU NetID account, they will need to be registered on Bradford (see Network Access addendums). Those who have a NetID can register themselves.
    • If they need their computer hooked up to an audio system to play sound, make sure the room has that capability (see Classroom Capability addendum).
  • If the presenter requires a computer, there are several options:
    • Laptops are available in the ERL for check out (make a reservation in advance).
    • Some departments have laptops available, check with your C.T. (make sure you have adaptors to connect to the projector).
    • All classrooms have a PC installed in the instructor station that will require a University employee with an ADMNET log in to access it.

Computers for attendees:
Typically attendees will bring their own devices. If they require a connection to the network, see Step 3. However, if you are having an event that requires your attendees to have computers, here are some possibilities:

  • Computers from the ERL  The ERL has mobile carts with HP laptops, MacBooks, Chromebooks and iPads. These carts are available for checkout. Please note that if your plans include all attendees to access the network, the wireless bandwidth is limited to about 30 devices per node (reader: any one room).
  • Labs If you are having about an event that is training oriented and you what every attendee to have access to a computer, it is recommended that you utilize a lab room (PH165 or PH360). The computers in these rooms are wired to the network backbone and are not vulnerable to bandwidth issues. To reserve a lab, your department C.T. should contact Molly McCallum.

3. Request Network Access
Access to the wireless network for those not affiliated with Oakland University requires authentication through the Bradford system. There are two ways to get your attendees authenticated to use the OU wireless network. See Network Access Addendums for specific instructions on both methods. Contact Rick DeMent or Julie Chapie if you have any questions about either method.

Conference Access – You can obtain a user name and password customized for the duration of your event. Complete the Bradford Conference access form at least two weeks in advance to insure these credentials can be generated and that the information can be distributed to your event attendees.

Temporary Access – This method is only recommended if you have a small number of guests as it requires an interactive response from the sponsor over email. 

4. Determine Audio Visual Needs
Events will at times require equipment such as podiums, PA systems, projection screens (for spaces that don’t have them), etc. These items are available from Classroom Support (CSITS).

Classroom Support
CSITS will charge a fee for equipment and services. If this equipment is needed, please be sure to contact them in advance:

SEHS Educational Resources Laboratory (ERL)
The ERL also has AV equipment available for smaller rooms and venues such as projectors, portable speaker systems, video cameras (for recording your event), tripods, SMART Boards and more. 

It is important to reserve this equipment in advance. Contact Julie Chapie at (248) 370-3639 for more information.