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School of Education and Human Services

Pawley Hall
456 Pioneer Drive
Rochester, MI 48309-4482
(location map)
248 370 3050

School of Education and Human Services

Pawley Hall
456 Pioneer Drive
Rochester, MI 48309-4482
(location map)
248 370 3050

woman in a purple head wrap standing in front of two seated people facing her

Faculty & Staff Resources

The School of Education is made up of nearly 400 faculty and staff members. If you're one of those people and you have tech needs, grant questions or research inquiries, you came to the right place. Read on to find what you're looking for. 

Technology Support

Sometimes things break. Luckily, the SEHS technology support team is available to provide information and assistance to the faculty, staff and students of the School of Education and Human Services.

Technology Resources

The School of Education and Human Services, housed in Pawley Hall, offers several technology options for our students.

The Educational Resources Lab (ERL) located in Pawley Hall Room 350 
provides students, faculty, staff and the community at large with a variety of learning resources and services that support the university’s mission. Technology in the ERL is state of the art. A Chromebook cart, iPads, Windows and Mac computers, digital camcorders, digital cameras, multimedia projectors, scanners and video editing software are maintained in and circulated from the ERL. Technical support is also available to students at this location. For more information, check out the ERL website.

Windows-Based HRD Computer Lab located in Pawley Hall Room 165
 is supported by the Human Resource Development Department and is used primarily for HRD courses, both at the undergraduate and graduate levels. The HRD Lab is equipped with 18 all-in-one PC-based computers and software unique to the HRD workplace, such as the Human Resource Information System (HRIS) database, as well as authoring tools used to develop E-learning. Each term the facility also provides Open Lab Hours available to all HRD students to ensure their success using the multiple technologies embedded within HRD courses.

Learning Lab located in Pawley Hall Room 360
 is a collaborative classroom/lab for SEHS classes, groups and events. The lab is equipped with a full instructor station, wall mounted and portable SMART Boards, an Interactive Flat Panel, wePresent presentation system, collaborate furniture, floor-to-ceiling whiteboards, green screen and more. 

Technology Support

Technology support in Pawley Hall
There are two layers of support in Pawley Hall

  • Technology Analyst (Primary)
  • UTS Helpdesk/Technology Staff (Emergencies Only)

Normal Requests
Normal requests are requests for purchases, consultations, projects, training, maintenance or to move/add/change technology. All of these requests should be initiated by the individual requiring the support directly to the Technology Analyst to receive the best response and service. The work flow for this process is as follows:

  • Send a request for support via email or phone.
  • A ticket will be generated to let you know your request has been received and assigned a priority. (Do not send a ticket directly to unless instructed to do so.)
  • Your request will be addressed based on established triage protocols.

Emergency Issues
Emergencies are when there is a time sensitive issue that impacts conducting business. Examples include: a class, meeting or other event in progress. The priority of people to contact are:

  • The Technology Analyst.
  • The Dean’s Office (x3050) to locate the Technology Analyst in the building (they will attempt to locate any available member of the technology staff to help you as soon as possible).
  • If for some reason the technology analyst is out that day or otherwise not available, the Dean’s Office will instruct you to call the help desk at x4357 (HELP).
  • Please do not contact the other members of the technology staff unless you have an emergency that has not been addressed by Items 13.
Assessment of Technology Needs

If you are hosting an event on campus with guests from outside the University, this guide will take you through some of the things you will need to think about regarding technology in Pawley Hall.

1. Secure Your Room
The rooms in Pawley Hall have different capabilities. Select one that suits your needs.

  • Determine the technology capabilities you require.
  • Inspect the room to see if it meets these requirements.
  • If it does NOT, contact Rick DeMent to find out if it’s possible to equip the room with the necessary equipment.
  • Have your department C.T. contact Ann Marie White for availability and to reserve the room via the room request form.

2. Assess Computer Needs
Computers for presenter:

  • If the presenter wants to bring their own computer:
    • They will need an adaptor to connect to the projector. All classrooms have VGA, some have HDMI (see addendum for capabilities).
    • If they are from outside the OU community and do not have an OU NetID account, they will need to be registered on Bradford (see Network Access addendums). Those who have a NetID can register themselves.
    • If they need their computer hooked up to an audio system to play sound, make sure the room has that capability (see Classroom Capability addendum).
  • If the presenter requires a computer, there are several options:
    • Laptops are available in the ERL for check out (make a reservation in advance).
    • Some departments have laptops available, check with your C.T. (make sure you have adaptors to connect to the projector).
    • All classrooms have a PC installed in the instructor station that will require a University employee with an ADMNET log in to access it.

Computers for attendees:
Typically attendees will bring their own devices. If they require a connection to the network, see Step 3. However, if you are having an event that requires your attendees to have computers, here are some possibilities:

  • Computers from the ERL: The ERL has mobile carts with HP laptops, MacBooks, Chromebooks and iPads. These carts are available for checkout. Please note that if your plans include all attendees to access the network, the wireless bandwidth is limited to about 30 devices per node (reader: any one room).
  • Labs: If you are having an event that is training oriented and you want every attendee to have access to a computer, it is recommended that you consult with a member of the SEHS Technology Team when you are planning your event.

3. Request Network Access
Access to the wireless network for those not affiliated with Oakland University requires authentication through the Bradford system. There are two ways to get your attendees authenticated to use the OU wireless network. See Network Access Addendums for specific instructions on both methods. Contact Rick DeMent or Julie Chapie if you have any questions about either method.

Conference Access: You can obtain a user name and password customized for the duration of your event. Complete the Bradford Conference access form at least two weeks in advance to insure these credentials can be generated and that the information can be distributed to your event attendees.

Temporary Access: This method is only recommended if you have a small number of guests as it requires an interactive response from the sponsor over email. 

4. Determine Audio Visual Needs
Events will at times require equipment such as podiums, PA systems, projection screens (for spaces that don’t have them), etc. These items are available from Classroom Support (CSITS).

Classroom Support
CSITS will charge a fee for equipment and services. If this equipment is needed, please be sure to contact them in advance:

SEHS Educational Resources Laboratory (ERL)
The ERL also has AV equipment available for smaller rooms and venues such as projectors, portable speaker systems, video cameras (for recording your event), tripods, SMART Boards and more. 

It is important to reserve this equipment in advance. Contact Julie Chapie at (248) 370-3639 for more information.

For additional information, contact:

Rick DeMent

Informational Technology Analyst
Pawley Hall, Room 410B
(248) 370-3047

Julie Chapie

Educational Technology Specialist
Pawley Hall, Room 350G
(248) 370-3639

Student Technology Assistant
Pawley Hall, Room 402
(248) 370-4506

Technology Advisory Committee
The Technology Advisory Committee (TAC) was formed in the early days of the School of Education and Human Services. At a time when most faculty and staff did not even have a computer in their individual offices, the idea was presented to have SEHS take a lead on developing technology that would not only be used in our building, but campus wide. The President of Oakland University provided two grants which were used to purchase classroom materials and the model grew from there.

The Technology Advisory Committee (TAC) fosters a culture of inquiry and conversation that promotes best practices for technology integration in the SEHS beneficial to teaching, scholarship, learning and human services. We promote technology education, training and development. We remain apprised of current technology configurations and usage in the SEHS. We advocate for purchases that best meet the technology needs of faculty and assist with the dispersal of funds to meet the technology needs of all students, as consistent with the mission of the SEHS. Additionally, the TAC appreciates and welcomes collaboration and discussion with members of the pre-K–12 education and human services communities.
Grant Consultations

TAC encourages applicants to take advantage of the opportunity for early conversation and consultation regarding proposed grants. Dont wait until a certain month to begin your grant conversation  the ERL may have the equipment you want, SEHS may have access to the software you are thinking about or just test out and enhance your ideas. Start the conversation as soon as you think of it  complete a SEHS/TAC Grant Request Consultation Form and a member of our committee will reach out to you soon.


TAC includes a representative from each SEHS department (Counseling; Human Development and Child Studies; Organizational Leadership; Reading and Language Arts; and Teacher Development and Educational Studies), as well as from the Educational Resources Lab (ERL) and Dean’s Office. A chair of the TAC is elected every two years by TAC members.

2020–21 Current Membership

Chairperson, Dawn Woods (TDES)

  • Barbara Begin-Campbell (ERL)
  • Julie Chapie (Dean's Office/ERL)
  • Rick DeMent (Dean's Office)
  • Julie Ricks-Doneen (HDCS)
  • Jennifer Matthews (CNS)
  • David Strubler (DOL)
  • Jon Margerum-Leys (SEHS Dean)
  • John McEneaney (RDG)