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301 Engineering Center
2200 N. Squirrel Road
Rochester, MI 48309-4401
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Dean's Office: (248) 370-2217
Academic Advising: (248) 370-2201
SECSDean@oakland.edu

Technology Office

cto home

SECS Computer Technology Office

 

The Computer Technology Office (CTO) provides technical support for the computing resources in the School of Engineering and Computer Science.  The University as a whole offers a wide variety of technological services to students and faculty. As a member of the School of Engineering and Computer Science, we offer an additional set of services in an effort to meet the specific needs of engineering students and faculty. 


Account Creation and Management

In order to access these services you must first have or  request a SECS account. Once your account is created your username  will be the part of your university email address before the '@' symbol. Your password is independent of your other university passwords. If you are having difficulty logging in, consider Resetting Your Password .

Help Desk Contact Information
 
Phone Number: (248) 370-2216
Engineering Center room 557
Monday - Friday 8:00am - 5:00pm (closed from 12pm to 1pm for lunch)
 
Walk-ins are welcome.
 
General contact email: help@secs.oakland.edu
To create a ticket: secs@oakland.edu
 
Submitting A Ticket

To submit a ticket to the CTO Help-desk e-mail to  secs@oakland.edu. This will let us know that you would like a ticket created and we will add you into the queue. This will in turn send you a ticket allowing you to view its status. The tickets will be handled based on the order received and priority level. The priority level is set by the System Administrator based on a variety of factors one of which is number of individuals impacted by the ticket being completed. The tickets priority may be changed if a similar request by another party is submitted. 

 
Important note: The educational needs of SECS students always comes first.
 
New Ticket Flow
 
Viewing A Ticket

When a ticket is created an e-mail is sent to the individual. In the e-mail you receive there will be a link taking you to the login page of our Ticket Management System. To login, use your netID (your netID is the same as logging into your OU email).   To check your position in the queue, reply to the tickets email that was sent to you with "status?" in the body of the email.

 

resources
Servers
Software Distribution
  • Dream Spark (Allows SECS students and faculty do download selected Microsoft Software)
  • OnTheHub (Allows SECS students and faculty do download selected VMware Software)
tutorial
  • Connect to SECS VPN (to allow at home access to servers) PDF Video / Html
  • Connect to SECS Linux Servers with MobaXterm PDF /  Html
  • Connecting to SECS Linux Servers With Nomachine - PDFVideo / Html
  • Connect to a SECS Linux Server from a Mac or Linux PC PDF Video / Html
  • Sharing Directories on your SECS Network Drive PDF / HTML
  • 24/7 General Computer Lab - EC560 PDF / HTML